Job Description
- Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded
- Understand all aspects of staffing and capacity management for all sites directly responsible
- Organize and create methods of communication, policies, and procedures that work in collaboration with Operations, Training and Quality, Information Technology, and Human Resources at all levels
- Provide clear and concise reporting of team, skill, and center statistics such as service level, occupancy, interval adherence, and absenteeism at determined frequencies
- Make recommendations to implement improved processes
- Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives
- Knowledge, understanding, and compliance with company policies and procedures
- Accountable for all decisions, actions, and directives made to his/her team
- Responsible for progress...
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