Workforce Analyst

Location: Hybrid work - Alabang, Philippines

Manage overall capacity planning for multi-geo / sites and products

Develop and implement capacity planning strategies to ensure optimal resource allocation

Collaborate with operations, workforce management, IT, and leadership teams to align capacity planning with business goals

Lead a team of capacity planners, providing guidance, training, and performance management

Analyze reporting, staffing and scheduling procedures and/or structure on an on-going basis to ensure maximum effectiveness and efficiency

Proactively provide scheduling analysis, recommendations for improvement, including headcount requirements, long-term planning, scheduling and bidding strategies, staffing strategies.

Lead capacity planning governance calls

Serve as the Subject Matter Expert representing the business and to provide recommendations for scaling resources efficiently while balancing c...