Job Description
The Role
The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations to ensure the VA's onboarding is smooth, timely, and fully informed.
The Workforce Scheduler's role: by the time the VA starts, the Operations team already understands the client, their business, and the VA's expected scope, so execution begins on Day 1 with minimal friction.
Key Responsibilities
Scheduling & Coordination
Coordinate the onboarding timeline for matched VAs from match confirmed through ready for Day 1.
Participate in the internal and external meetings (e.g., client discovery/intro, internal kickoff, training handoff, ops alignment) to extract all critical information required
Act as the central point of contact to ensure schedule alignment across Sales, CSM, TA, Training, and Ops
...
The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations to ensure the VA's onboarding is smooth, timely, and fully informed.
The Workforce Scheduler's role: by the time the VA starts, the Operations team already understands the client, their business, and the VA's expected scope, so execution begins on Day 1 with minimal friction.
Key Responsibilities
Scheduling & Coordination
Coordinate the onboarding timeline for matched VAs from match confirmed through ready for Day 1.
Participate in the internal and external meetings (e.g., client discovery/intro, internal kickoff, training handoff, ops alignment) to extract all critical information required
Act as the central point of contact to ensure schedule alignment across Sales, CSM, TA, Training, and Ops
...
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