Workflows Technical - Customer Support Team Manager

Workflows Technical - Customer Support Team Manager

Location: Taguig, National Capital Region, Philippines

Workflows Technical Customer Support provides product, technical and application support for LSEG customers globally. With customer service recognized as a key differentiator between vendors across all industries, the team strives to deliver a high-performance, cost-effective service whilst providing customers with a memorable, positive experience. The Team Manager role within Workflows Technical will lead a team of technical analysts and specialists to proactively respond and handle customer queries and communication ensuring that resolution is provided in a timely manner.

Role Responsibilities

• Build a high-performance culture by leading effectively, differentiating performance, developing talent, and building diverse teams.
• Execute daily operational task to drive speed and quality on all customer cases resulting to better...