Job Description
Position Title: Workflow & Real-Time Analyst - Customer Relationship Centre
Duration: Contract
Location: Whitley
Role Overview:
Our Client is looking for a passionate, self-motivated Workflow & Real-Time Analyst to join the Customer Relationship Centre team.This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment.You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions.Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.Your people skills need to be paramount to coach and guide team members daily to enable to the centre to deliver the best service possible.A key part of your role will involve supporting the modernisation of the CRC's workflow management s...
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