Job Description

Position Title: Workflow & Real-Time Analyst - Customer Relationship Centre

Duration: Contract

Location: Whitley

Role Overview:

  • Our Client is looking for a passionate, self-motivated Workflow & Real-Time Analyst to join the Customer Relationship Centre team.
  • This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment.
  • You will be responsible for monitoring live service performance, managing resources in real time, and producing insightful reports to support operational decisions.
  • Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience.
  • Your people skills need to be paramount to coach and guide team members daily to enable to the centre to deliver the best service possible.
  • A key part of your role will involve supporting the modernisation of the CRC's workflow management s...

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