Workflow Coordinator

What Youll Be Doing (Position Summary):

The Workflow Coordinator is responsible formonitoring and managing inbound fax and email queues, ensuringtimelyandaccuratedistribution of client requests to theappropriate teamswithin the Business Contact Centre (BCC). This role is critical in supporting efficient workflow operations,maintainingservice standards, and contributing to client satisfaction by ensuring requests are processed promptly and accurately.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (Responsibilities):

• Monitor inboundRightfaxqueues and Outlook email boxes for incoming client communications.
• Distribute incoming faxes and emails through case requests in Salesforce to flow to theappropriate BCCteam with...