Workday Lead Technical Analyst

Job Purpose:

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

• First tier support of all enquiries or issues of myHR for all Local Business Unit (LBU)s.
• Solving basic technical problems and for investigating elevated issues by confirming the validity of the problem.
• Working closely with Hong Kong team or seeking for known solutions if complex issues.
• Escalate to higher level of competence if case/issues has not been resolved within a defined target time or SLA.
• Respond, track, ...