Job Description

Make a difference. Be happy. Grow your career.

The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.

Key Responsibilities:

  • Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
  • Manage application and team documentation through proper document management lifecycles.
  • Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
  • Achieve necessary certifications and continue professional development.
  • Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduli...

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