Work From Home Inbound Contact Centre Agent

Overview

Work From Home Inbound Contact Centre Agent – Remote Work-at-Home | Canada. Full-Time | Hourly. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are hiring Work From Home Inbound Contact Centre Agents to provide responsive and empathetic customer support. This role is ideal for individuals who enjoy helping others and thrive in a remote work environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Receive and respond to inbound customer calls.
• Assist with inquiries, complaints, and service requests.
• Provide clear and accurate information about products and services.
• Log all customer interactions in the system.
• Follow company protocols and escalate...