Work force coordinator

We are seeking a highly communicative and adaptable Workforce Coordinator to serve as a key point of contact for inquiries via phone, email, and chat. This role demands strong critical thinking, exceptional multitasking abilities, and a proactive approach to issue resolution. You will manage support tools, provide timely assistance, and ensure high levels of employee satisfaction. This position requires comfort with rotational shifts, including potential night shift coverage to align with US business hours. We are looking for immediate to 30-day joiners.

Roles and Responsibilities

• Manage support tools including phone, email, and chat, and make outbound calls as necessary.
• Provide basic entry-level support in a timely and efficient manner.
• Follow communication procedures, adhere to guidelines, and observe organizational policies.
• Follow up on all customer requests to e...