Worforce Supervisor

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.**Qualifications and Typical Experience:*** Must have 2 years of Workforce Experience* In depth and excellent knowledge in using different ACD and WFM applications such as: Genesys or Nice, Alvaria, and Verint* Must be amenable to work in Wilcon, Makati**Responsible for:**Lead the Workforce Management (WFM) team, ensuring forecasting, capacity planning, scheduling, Real‑time management, and reporting are delivered at high accuracy and consistency. This rol...