Job Description

Role Overview


We are looking for a Senior Wireless Network Technical Support Specialist (T3) to act as the final escalation point for enterprise wireless issues in a global Cisco environment. This role focuses on advanced troubleshooting, incident ownership, and wireless optimization, working closely with L2 engineers and global stakeholders during US business hours.

Key Responsibilities

  • Act as L3/T3 escalation for complex wireless issues across multiple sites
  • Troubleshoot and resolve issues involving Cisco 9800 Wireless LAN Controllers and Access Points
  • Perform root cause analysis (RCA) for recurring or high-impact wireless incidents
  • Support large-scale AP deployments, upgrades, and migrations
  • Lead and participate in P1/P2 incident bridges
  • Work with ServiceNow for incident, change, and problem management
  • Create and maintain technical documentation and SOPs
  • Mentor and guide L1/L2 wireles...

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