Job Description
Job Description
As part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
Provide technical leadership to team members
Provide technical consultancy to customers on matters related to system performance, integration and configuration.
Assist project Service Delivery Manager on managing the day-to-day Operations management.
Subject Matter Expert (SME) level of hands-on knowledge in shell, Perl, Python or PowerShell
Analyze system performance and makes recommendations for optimization.
Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements.
Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple team...
As part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
Provide technical leadership to team members
Provide technical consultancy to customers on matters related to system performance, integration and configuration.
Assist project Service Delivery Manager on managing the day-to-day Operations management.
Subject Matter Expert (SME) level of hands-on knowledge in shell, Perl, Python or PowerShell
Analyze system performance and makes recommendations for optimization.
Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements.
Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple team...
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