Wintel Engineer

Overview:

(Summary of the role)

Work within a team environment to ensure daily availability of wintel servers with significant business or IT

impact, handling all Windows Server OS installations, administrations, incidents, Root Cause.

Responsibilities:

(Describe the important end results of the job, i.e., what has to be achieved and why. Start

with the most important and number each one separately)

. Implementation of Windows based infrastructure based on business requirements.

. Ongoing maintenance, security, and availability of Windows based infrastructure based on business

requirements.

. Troubleshoot and resolve Windows OS related incidents and problems according to customer processes.

. Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management.

. Liaise with support vendors for maintenance, support or issues resolution.

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