Windows Support Engineer

• Provide technical support for Windows operating systems, including installation, configuration, and troubleshooting.

• Diagnose and resolve hardware and software issues related to Windows systems.

• Perform system upgrades and patches to ensure security and optimal performance.

• Maintain and manage Active Directory, Group Policies, and user accounts.

• Collaborate with team members to support network and server infrastructure.

• Monitor system performance and implement performance-tuning measures.

• Assist in the development and implementation of technology policies and procedures.

• Document technical processes and create user guides for common issues.

• Provide end-user training and support for Windows applications and tools.

• Participate in on-call support rotation and respond to emergency situations as needed.

• Utilize VMware technologies to manage and optimize virtualized environments.