Windows Engineer L1

Job Description

Position: Windows Administrator – Level 1(Managed Services)

Purpose of Role:

To provide 2ndor 3rdlevel technical support to Brennan IT clients, engineers and staff; 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within established timelines.

To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Key activities of the role include:

Administration of Windows Server Assessments and Backup Monitoring

Maintaining KMDB for client

Execution of maintenance items out of hours (Patching)

Out Of Hours server reboots & checks

Best Practice Customer Env. Assessment

Schedule Server Assessments and review of Event Log (for MS like CS)

Print server management

User and access management (password, user management, folder acc...