Job Description

WFO Consultant

Department: Delivery

Employment Type: Full Time

Location: Cape Town

Reporting To: Davie Erskine

Description

Act as consultative lead in Sabio WFO deployments – providing functional system expertise which supports the operational goals of our customers, ensuring they are enabled to fully exploit the benefits of the technology. This may take the form of a stand‑alone or integrated engagement covering the following types of activities:

  • Functional and operational design, implementation and configuration.
  • Functional design documentation creation and ownership.
  • Solution testing to include functional system testing, E2E Testing, integration testing and UAT support.
  • Analysis and benchmarking of solution performance.
  • Customer training and knowledge transfer sessions.

Proactive management of customer relation...

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