Wfm Workforce Management

**Who We Are**:
We're building towards a world where commerce has no bounds.
Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.
**The Role**:
The WFM Specialist is responsible for forecasting demand, capacity planning, schedule generation, and intraday management in a contact center environment.
The role ensures service level and efficiency targets are met by analyzing historical trends, building staffing models, generating optimized schedules, monitoring operational KPIs, and driving continuous improvement through data-driven insights and reporting.
**Pay range and compensation package**
- Food vouchers, 30-day aguinaldo, and 35% vacation bonus.
- Comprehensive life and medical insurance.
- Growth opportunities as we continue to expand
- Onsite ro...