WFM (Workforce Analyst)

Position Description:

Job Summary
The Principal Consultant – Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand, creating staffing schedules, monitoring real-time operations, analyzing performance metrics, and implementing process improvements. The Workforce Analyst collaborates with cross-functional teams to align workforce planning with business objectives and strives to maintain high service levels while maximizing resource utilization.
The role may be shared across engagements with similar project and skills requirements.
These Terms of Reference apply for the role of Principal Consultant – Workforce Analyst.

Job Responsibilities
Your main responsibilities as Principal Consultant – Workforce Analyst are, but not limited to, the following:

· Forecasting and Planning: Utilize historical dat...