Job Description

Location: MOA Pasay

Work Setup/Shift: Onsite; Shifting Schedule

Responsibilities:

  • Customize and manage the workforce management software to align perfectly with our organization's goals
  • Dive into data analysis and craft insightful reports that drive effective workforce planning and informed decision-making
  • Create and implement advanced workforce forecasting models to ensure optimal staffing levels at all times
  • Empower call centre agents and supervisors through comprehensive training and ongoing support for the workforce management software
  • Proactively monitor and enhance the workforce management system’s performance to maximize efficiency and effectiveness

Requirements:

  • At least 12 months of experience in a workforce management software administrator or similar role
  • Must be amenable to start ASAP
  • Tech-savvy an...

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