WFM Scheduler

Unit Summary

The Clinical Resource Program provides a centralized model of service delivery and coordination in the areas of Patient
Flow, Staffing and Scheduling, and Clinical Resource Management. The program is accountable for the delivery of roles,
resources and structures required to achieve clinical efficiencies across Hamilton Health Sciences (HHS). The Scheduling
Operations Centre (SOC) is responsible for the delivery of staff scheduling services, directly supporting clinical operations
across various HHS sites and programs.

The WFM Scheduler works within the Scheduling Operations Centre (SOC) and is responsible for scheduling tasks, in
support of assigned areas/pods. The WFM Scheduler is responsible for monitoring and filling vacant shifts in accordance
with applicable collective agreements, HHS policy, and scheduling guidelines. The WFM Scheduler is also the first point
of cont...