Job Description

A global leader in customer experience is looking for a WFM Planning Analyst II to enhance workforce management for call center operations. The role involves overseeing operational support, managing workforce planning issues, and ensuring quality in service delivery. Candidates should have 1-4 years of relevant experience, strong analytical skills, and proficiency in workforce management tools like Verint. This full-time position is based in Taguig and offers competitive perks, career advancement, and a supportive work environment.
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