WFM Planner: Forecasting & Intraday Optimization

A leading call center services provider in Manila seeks a Workforce Planner. The ideal candidate will be responsible for maintaining hiring plans and developing forecasts while ensuring that client metrics are met. The position requires at least 1-year experience in forecasting within a call center environment, along with advanced Excel skills. This is an opportunity to contribute significantly to our operations by providing accurate staffing guidance and working collaboratively across teams.
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