Job Description

A leading outsourcing company in the Philippines is seeking a WFM Manager to optimize workforce planning strategies, ensuring operational efficiency and cost-effective staffing. The ideal candidate will have 3–5 years of experience in workforce management, particularly within a contact center environment. Key responsibilities include developing forecasting models, managing scheduling processes, and mentoring WFM analysts. Strong Excel skills and proficiency in WFM platforms are essential for success in this role.
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