Job Description

A global service provider in Metro Manila seeks an experienced WFM Manager to enhance workforce planning strategies. Responsibilities include developing forecasting models, overseeing real-time service monitoring, leading capacity planning, and managing scheduling processes. The ideal candidate will possess 3–5 years of experience in Workforce Management, strong proficiency in WFM platforms, and advanced Excel skills, with the ability to influence cross-functional teams. This role offers a chance to drive improvements and mentor a high-performing team.
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