Job Description

Title: WFM Enablement Specialist

Location: Can be on site / Hybrid / Remote

Department: Workforce Management

The WFM Enablement Specialist ensures the reliability, scalability, and continuous improvement of workforce optimization and contact center platforms. This role administers WFO systems, builds and maintains automations and integrations, delivers tool-driven insights, and partners with Operations, IT, Compliance, and vendors to translate business needs into stable, compliant, and efficient technical solutions.

Key Responsibilities
  • WFO Platform Administration
  • Optimize WFO systems and modules (scheduling, intraday, adherence, forecasting).
  • Maintain release and change control, coordinate patching, upgrades, and vendor roadmaps.
  • Automation and Integrations
  • Design, build, test, deploy, and maintain automations and ETL processes that reduce manual effort and eliminat...

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