Job Description

iQor, Inc. in Santa Rosa, Laguna is looking for a dedicated individual to oversee service levels and operational efficiency in a contact center environment. The role involves real-time adherence management and monitoring performance metrics to enhance overall service quality.

The ideal candidate will possess strong communication, analytical, and Excel skills, with a background in workforce management and call center operations. A Bachelor's Degree is required for this position and occasional lifting may be necessary.

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