Job Description
WFM Analyst
Ensure WFM system is configured optimally for program being scheduled (internal IEX)
Maintain close alignment with Resource Planner and Resource Planning file ensuring metrics used for scheduling are consistent with RP
Keep Scheduling software (internally IEX) up to date with employee data change management (remove terms, add new hires, process transfers cross program)
Ensure all schedule headcount has an accurate schedule in the system for the defined schedule lock period (2-3 we...
Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize workflow while minimizing causes of client and customer dissatisfaction.
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