WFH QA Training Supervisor

Schedule:

• Mondays to Fridays, 9:00 am to 6:00 pm
• Client time zone: US Eastern Time (Orlando, FL)

Key Responsibilities:

• Train new admin assistants using the client's structured onboarding curriculum
• Run quizzes, role-play sessions, and certification testing
• Conduct weekly Quality Assurance (QA) reviews
• Score admin performance using predefined scorecards
• Identify and correct misinformation immediately
• Enforce escalation rules without hesitation
• Maintain and update internal documentation in Notion
• Report trends, risks, and recurring issues to ownership
• Overall, handling the operations and directly reporting to the client

Qualifications:

• Prioritizes systematic workflows and standardized procedures
• Delivers concise, high-impact instructional guidance
• Facilitates constructive feedback and quality alignment
• Upholds organ...