Job Description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.


Location: West Coast North America (British Columbia, Washington, Idaho, California)


Reports to:  Senior Engineering Manager


Key Responsibilities and Accountabilities:

  • In collaboration with the Customer Experience team, solve escalated technical issues as it relates...

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