Welsh Speaking Customer Service Advisor

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Location: Wrexham, UK 

Full time 37.5 hours a week

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Service details: 

NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. 

The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship. 

Our core function is to verify and resolve grant applications against set criteria 

We help customers over the phone, online and by email. 

The Role 

We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed. 

• Process emergency p...