Job Description

Job Description

  • Opening and Closing responsibility of the Wellness reception by using existing checklists.
  • Welcome and greet guests in a kind and friendly manner and anticipate their needs.
  • Keep the reception area neat and tidy and ensure it displays is always presentable.
  • Assure the reception is always occupied to accompany the guests needs and to provide always outstanding service.
  • Assist guests and show them to the right area and ensure they are escorted.
  • Have knowledge of the types of treatments available in the Wellness center. Be aware and able to advice guests on treatment procedures and have knowledge of possible contraindications. Use initiative when dealing with guests who have contraindications to find suitable alternatives with the adequate support from the different specialists.
  • Having an overall knowledge of the Wellness software for arranging bookings, payments, billings and changings of Itinerary fo...

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