Wellness Program Manager

<p><b>Job Description:</b></p> <div> </div> <div> <ul> <li> <p>Manage CRM operations, lead management, and ensure accurate guest data and follow-up records. </p> </li> <li> <p>Drive campaign-based calling, lead nurturing, and follow-ups to maximize conversions and guest engagement. </p> </li> <li> <p>Oversee appointment bookings, billing, daily cash closing, and Zenoti operations to ensure smooth centre functioning. </p> </li> <li> <p>Promote and upsell memberships, wellness programs, retail products, and treatment packages to achieve revenue targets. </p> </li> <li> <p>Analyze guest profiles, preferences, and cohorts to deliver personalized wellness recommendations and identify sales opportunities. </p> </li> <li> <p>Ensure compliance with Centre SOPs, including therapists turn policy and operational sta...