Job Description

GENERAL ROLE

The Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to provide heartfelt and bespoke attention to customers.

MAIN RESPONSABILITIES

  • Welcome clients with a warm and hospitable greeting;

  • Build strong relationships with clients in order to discover their needs and wishes;

  • Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

  • Manage customer queues through a dedicated app on Hermès devices;

  • Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;

  • Support the Sales Associates Team by helping schedule their appointments and customer visits;

  • Manage front and back relationship with the Operations Teams to ensure the online, after sale...

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