Weekend Customer Service Clerk

About the job

Reporting to the Customer Solutions Manager – Operations, we are seeking a Weekend Customer Service Clerk to ensure operational continuity during the transition to touchless ordering and support customer service stability throughout the hypercare phase and the summer period. This individual will contribute to order management, customer support, and logistical follow-up on weekends.

More specifically, your responsibilities will include:

• Entering, validating, and tracking orders (EDI, email, portals) to ensure accuracy and smooth processing.
• Handling customer inquiries and delivery issues, ensuring prompt resolution and thorough follow-up.
• Monitoring and addressing exceptions related to touchless ordering, especially during the hypercare period.
• Providing comprehensive a...