Job Description

Job Description

The WordPress Support Specialist is responsible for providing top-notch support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform and other WordPress builders. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

  • Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email, chat and calls, resolving issues related to their WordPress sites.
  • Conduct regular site updates and maintenance on the Elementor platform and other WordPress builders.
  • Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
  • Work closely with the development team to handle more...

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