Job Description
Warranty Services RepresentativePosition Overview
The Warranty Services Representative provides high-level customer support across all aspects of warranty service operations. This role serves as a key point of contact for customers, coordinating service requests, validating warranties, and ensuring timely resolution of issues related to products and services for multi-family and large-scale commercial projects.
Key Responsibilities
+ Deliver exceptional customer support via phone and electronic communication for warranty-related inquiries and service requests
+ Validate warranty eligibility, process claims, and ensure compliance with company policies
+ Interpret and clearly explain warranty terms, coverage, and product service details to customers
+ Coordinate and dispatch third-party contractors for service repairs and installations
+ Facilitate returns and exchanges for defective or malfunctioning products
+ Utilize internal...
The Warranty Services Representative provides high-level customer support across all aspects of warranty service operations. This role serves as a key point of contact for customers, coordinating service requests, validating warranties, and ensuring timely resolution of issues related to products and services for multi-family and large-scale commercial projects.
Key Responsibilities
+ Deliver exceptional customer support via phone and electronic communication for warranty-related inquiries and service requests
+ Validate warranty eligibility, process claims, and ensure compliance with company policies
+ Interpret and clearly explain warranty terms, coverage, and product service details to customers
+ Coordinate and dispatch third-party contractors for service repairs and installations
+ Facilitate returns and exchanges for defective or malfunctioning products
+ Utilize internal...
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