Job Description

Key Responsibilities

1. Daily FC Operations Management

  • Oversee end-to-end BAU fulfillment activities executed by Delhivery’s on-ground team.
  • Monitor picking, packing, put-away, BQC, dispatch, and returns processing.
  • Ensure strict adherence to SLAs for order fulfillment, same-day dispatch, and cut-off timelines.
  • Identify bottlenecks and drive quick resolution through 3PL supervisors.

2. 3PL Coordination & Governance

  • Act as the single point of contact between our brand and Delhivery FC leadership.
  • Conduct daily huddles and weekly performance reviews with 3PL.
  • Track manpower deployment, productivity, and adherence to operational SOPs.
  • Escalate service gaps and ensure timely corrective actions from the 3PL side.

3. Inventory Accuracy & Health

  • Drive cycle counts, inventory audits, and root-cause...

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