WAH Customer Service Agent

Overview

Join to apply for the WAH Customer Service Agent role at MCI .

Remote Work-at-Home | Canada | Full-Time | Hourly.

MCI is a leading Business Process Outsourcing (BPO) company that provides tailored solutions to meet client needs. We are hiring Work-at-Home (WAH) Customer Service Agents to provide friendly and efficient support to customers from a remote location.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Meet performance metrics including response time and customer satisfaction.

Qua...