Job Description
Overview
Remote Work-at-Home | Canada • Full-Time • Hourly
MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet client needs. We are urgently hiring Work-at-Home (WAH) Call Center Agents to join our remote customer support team. This is a fast-paced opportunity for individuals who are ready to start immediately and provide top-tier service from a home-based environment.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat.
- Provide timely and accurate information regarding products and services.
- Troubleshoot and resolve customer issues with professionalism.
- Maintain detailed records of customer interactions.
- Meet daily performance metrics and call handling targets.
Ready to Apply?
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