Job Description

Director / Senior Director – Service Operations (U.S. Mortgage)


Location: Confidential – Visayas (On-site)


About the Opportunity

Vertical Talent Solution is hiring on behalf of a confidential client, a global organization providing business process and operational support to the U.S. mortgage and financial services industry.

We are looking for an experienced operations leader to oversee service delivery for a U.S. mortgage account. This role will be responsible for leading large operations teams, driving service excellence, meeting client SLAs, and implementing process improvements while maintaining high levels of quality and customer satisfaction.


Key Responsibilities

  • Lead day-to-day operations for U.S. mortgage services.
  • Manage teams supporting Customer Service, Processing, Closing, Scheduling, Verification of Employment (VOE), and r...

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