Job Description
Vice President of Operations (VP Operations) – BPO
Colombia (Bogotá / Medellín / Barranquilla)
On-site initially | Permanent Role
A High-Impact Leadership Opportunity in a Multinational BPO
We are seeking a Vice President of Operations (VP Operations) to lead large-scale BPO operations in Colombia and play a key role in operational excellence, profitability, and client success.
This is a strategic executive role for a leader who thrives on scale, transformation, and performance-driven environments.
If you are passionate about leading complex operations, building high-performing teams, and driving measurable business impact, this role is for you.
Key Responsibilities
Lead end-to-end BPO operations across multiple accounts and services (Customer Service, Back Office, Technical Support, among others)
Define and execute operational strategies aligned with corporate objectives
Monitor and ensure compliance with operational, financial, and quality KPIs (SLA, NPS...
Colombia (Bogotá / Medellín / Barranquilla)
On-site initially | Permanent Role
A High-Impact Leadership Opportunity in a Multinational BPO
We are seeking a Vice President of Operations (VP Operations) to lead large-scale BPO operations in Colombia and play a key role in operational excellence, profitability, and client success.
This is a strategic executive role for a leader who thrives on scale, transformation, and performance-driven environments.
If you are passionate about leading complex operations, building high-performing teams, and driving measurable business impact, this role is for you.
Key Responsibilities
Lead end-to-end BPO operations across multiple accounts and services (Customer Service, Back Office, Technical Support, among others)
Define and execute operational strategies aligned with corporate objectives
Monitor and ensure compliance with operational, financial, and quality KPIs (SLA, NPS...
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