Job Description

Overview:

Vice President - GBS Service Excellence & Support

We are seeking a VP GBS Service Excellence & Support to build and lead our new GBS framework, capabilities and support services within Global Business Services. Reporting to the SVP Global Business Services you will shape the GBS foundation and operating model, transition and scale support services like office and service desk, as well as building necessary GBS capabilities within Service management, Process Automation and Analytics & Data, to ensure the whole of GBS is operating as one unit and ensure reliable, compliant, and high-quality service delivery. The role is part of the GBS leadership team.


Job Description

  • Service Desk & Portal: 
    SE&S, will support the whole of Wallenius Wilhelmsen within selected support and back office areas. The ambition is for the portal to become a more consistent entry point for employees seeking support.
  • Wo...

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