Job Description
Job Description
Job Description – Vice President, Customer Experience (CX)
Location: Bangalore, India
Experience Required: 15–20 years
Domain Expertise: US Insurance (Personal & Commercial Lines)
Summary About The Role
We are seeking a highly accomplished Vice President – Customer Experience (CX) to lead and strengthen our customer experience strategy, operations, and execution in India. This senior leadership role is pivotal in ensuring seamless onboarding, support, and customer engagement across our SaaS-based solutions. The VP CX will be responsible for driving customer satisfaction, retention, and advocacy, while managing high-performing CX teams in India and partnering closely with our global teams in North America.
Key Responsibilities
Leadership & Strategy
...
Job Description – Vice President, Customer Experience (CX)
Location: Bangalore, India
Experience Required: 15–20 years
Domain Expertise: US Insurance (Personal & Commercial Lines)
Summary About The Role
We are seeking a highly accomplished Vice President – Customer Experience (CX) to lead and strengthen our customer experience strategy, operations, and execution in India. This senior leadership role is pivotal in ensuring seamless onboarding, support, and customer engagement across our SaaS-based solutions. The VP CX will be responsible for driving customer satisfaction, retention, and advocacy, while managing high-performing CX teams in India and partnering closely with our global teams in North America.
Key Responsibilities
Leadership & Strategy
...
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