VP Customer Support

Location: Eindhoven HQ (4-5 days a week in office)

The Short Pitch

At Sendcloud, we are growing exponentially, but we refuse to let our support team become a bloated call center. We believe the best support experience is the one you never have to ask for. We are looking for a VP Customer Support who wants to build a world class Customer Support organization, using automation, LLMs, and proactive tech to solve problems before a human ever needs to get involved. You will lead the team that turns logistics nightmares into moments of trust, ensuring that our ,+ customers from all over Europe feel supported, heard, and empowered to grow.

The Role

You aren't here to hire an army; you are here to build a scalable machine that delivers a great customer experience.

We need a leader who can decouple headcount growth from revenue growth. Your mandate is to maintain (or improve) CSAT and resp...