VOL-Helpdesk Analyst

The Helpdesk Analyst provides first-level technical support to employees across the organization, ensuring timely resolution of hardware, software, network, and account-access issues. This role is critical in maintaining smooth IT operations, delivering excellent customer service, and escalating more complex issues to senior IT staff when necessary.

Technical Support

• Serve as the first point of contact for all IT support requests via ticketing system, email, phone, or in-person.
• Troubleshoot and resolve issues related to hardware, software, printers, mobile devices, and network connectivity.
• Create, modify, and disable user accounts in accordance with IT security procedures.
• Install, configure, and maintain laptops, desktops, peripherals, and approved software.
• Monitor and respond to incoming support tickets, ensuring timely resolution and appropriate escalation.

System & Equipment Maintenance