VoIP Engineer

Overview

VoIP Engineer The primary function of the VoIP Engineer is to monitor our customer’s services, including responding to and logging alarms, and ensuring the required action is taken to resolve or escalate. This role will also be responsible for monitoring customer tickets as they enter Pure IP’s queues. A successful VoIP Engineer will take the initiative to improve the monitoring & alerts that are configured, ensuring alarm thresholds are set correctly, and all documentation is updated.

The VoIP Engineer will spend 70% of their time operating as a Ticket Controller and 30% as a NOC Engineer in year 1 to build the skills needed to progress to a more technical level. In year 2, 70% of their time will be spent as a NOC Engineer and 30% as a Ticket Controller. Your day-to-day routine will include coordinating ticket input, ensuring accurate and efficient priority-level assignments, and maintaining clear communication with both internal and external tea...