Voice (Verba) Engineer

Key Responsibilities

• Lead the design, implementation, integration, validation, and deployment of voice recording solutions.


• Manage project lifecycle activities, including planning, execution, testing, deployment, and closure.


• Coordinate implementation activities, change management processes, and stakeholder communications.


• Collaborate with vendors and third-party service providers to ensure successful project delivery.


• Validate deployed solutions against approved design documentation and technical standards.


• Coordinate testing activities and ensure seamless integration with customer environments.


• Monitor Day-1 operations following deployments and provide troubleshooting support as needed.


• Act as a technical liaison between development, operations, support, and business teams globally.


• Provide technical expertise and support during...