Voice Specialist

Voice SpecialistVoice Engineer (Specialist) to be part of a highly energetic Global Voice support Team.
This position requires 1-3 years of relevant experience in voice infrastructure support / management.
Good verbal and written communication skills, experience in monitoring, operating, implementation support and management of complex Voice infrastructure, and ability to work in a geographically diverse environment including night shifts if required on a rotational basis.MandatoryCCNP (Voice) and relevant course and working experience.ResponsibilitiesMonitoring the Voice equipment deployed globally using monitoring toolsTroubleshooting and resolving production issues (monitoring or user reported)Tracking and documenting production issues and studying chronic issues until a solution is foundEnsuring issues are worked on within agreed SLA / SLTOwnership of all assigned tasks until completionAnalyzing, judging and escalating complex and critical issues to Leads / product engin...