Job Description
Elevate customer communication standards as a Voice Quality Technical Support Specialist at Aircall in Sydney. This hybrid role focuses on resolving complex telephony and network issues for optimal voice quality.
Join Aircall’s Technical Support team, where you'll investigate telephony-related challenges impacting customer call performance. You’ll leverage your expertise in VoIP troubleshooting and collaborate with internal teams and external carriers. Your work ensures customers experience reliable communication through our AI-powered platform, making support directly impactful.
Key Responsibilities:
• Investigate escalated voice-quality issues impacting call clarity
• Troubleshoot call routing and telephony behavior effectively
• Analyze logs to identify calling issues’ root causes
• Lead technical sessions with customers on connectivity challenges
• Collaborate with telecom carriers for service investigation
Requirements:
• Experience in VoIP or telecom pl...
Join Aircall’s Technical Support team, where you'll investigate telephony-related challenges impacting customer call performance. You’ll leverage your expertise in VoIP troubleshooting and collaborate with internal teams and external carriers. Your work ensures customers experience reliable communication through our AI-powered platform, making support directly impactful.
Key Responsibilities:
• Investigate escalated voice-quality issues impacting call clarity
• Troubleshoot call routing and telephony behavior effectively
• Analyze logs to identify calling issues’ root causes
• Lead technical sessions with customers on connectivity challenges
• Collaborate with telecom carriers for service investigation
Requirements:
• Experience in VoIP or telecom pl...
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